Competitive Compass Competitive Compass Signal for Financial Leaders
Issue No. 312
Wednesday, July 8, 2026 · 6 minute read
The Online Checkout

Familiar by Design.

Paze activation banner. New to Paze? Activate now, with partner bank logos on a phone.
New to Paze? Activate now. The wallet arrives pre-loaded with the cards customers already hold.

Think about the last thing you bought online. You remember the store, and maybe the price. The button that moved the money barely registers. For a decade, that button has carried a technology company’s name, earned with speed and polish. Paze is the industry’s answer. It rests on the one asset that belongs exclusively to the banks. The customer already knows them.

When paying becomes one quiet tap, whose name do you want the customer to picture at that moment?

Seven banks built Paze together. Patrick’s latest report covers the marketing push we are seeing behind Paze on Comperemedia: The Paze Push.

In This Edition
01
Why seven rivals built one checkout, and why Citi joined
02
The June push, and the room it is built to fill
03
The three steps every new tool takes, and where Paze sits
04
The next few years: pay by bank, stablecoins, and agents
The Consortium

Why Rivals Share a Checkout.
Seven banks decided to stand together.

Early Warning Services built Zelle in 2017 to move money between people. In 2024, the same seven banks opened a new chapter and called it Advancing the Everyday Economy. Paze leads it.

When a customer checks out inside a bank-built flow, the bank keeps the relationship and the view of what comes next. Paze lets seven rivals stand at that checkout together, at a scale any one of them would find hard to reach alone.

Citi makes it even bigger. As the first issuer from outside the founding group, it added about 40 million cards and pushed Paze past 200 million pre-loaded cards. That scale is what large online merchants notice. Paze is now the industry standard, and I expect announcements from major names in the next few months.

Strategic indicator Owner banks (e.g., Bank of America) Partner banks (e.g., Citibank)
Equity and governance Full equity holder, board seat on EWS Participating issuer, the seven founders hold the equity
Strategic rationale Protecting deposit and card margins Portfolio protection, distribution scale, cost savings
Card contribution Pre-loaded the full eligible debit and credit portfolios Added about 40 million credit cards in 2026
Infrastructure Core ledger integration with Zelle and Certos Card-level routing, standard network tokenization
Fee and revenue Shareholder distribution of network yields Cost savings on third-party platform fees
The marketing spend moved from Zelle to Paze
Bar chart of Early Warning Services marketing spend. Paze rises and leads by 2026 as Zelle spend fades.
Paze now carries the spend that once went to Zelle, and it leads by 2026
Source: Comperemedia Omni, as cited in The Paze Push
Head of Paze
There are people weakly affiliated to something. They use it, but when you ask them why, they do not have great answers. That is where the opportunity for Paze is strong.
James Anderson, Head of Paze

If a single tap replaces the card number for good, which name do they picture at the moment they pay?

The Push

Room to Build.
The June campaign buys the first habit.

No single option owns the online checkout. Shoppers spread their spend across cards, PayPal, and device wallets, and a large share lands in other. Many people pick a method from habit. That is the room Paze is built to fill.

On June 15, Paze launched spend $10, get $10, up to ten times. A customer with several eligible cards can earn a few hundred dollars in statement credits. The design rewards repetition, because the habit is the point. The offer arrived with the first national campaign built on familiarity, fronted by Elizabeth Banks and Gabrielle Union. Familiar names, for the bank you already use. Paze also turned toward mothers, who report high trust in their primary bank, and toward everyday merchants like Dunkin’ and Sephora.

Paze offer ad: spend $10, get $10 back, up to 10 times.
The offer, paid Instagram
Paze campaign ad with Elizabeth Banks and Gabrielle Union.
The campaign, paid Instagram
Source: Mintel/Pathmatics and Comperemedia Omni, as cited in The Paze Push
200M+
cards pre-loaded across participating issuers
$100
maximum statement credit per eligible card in the June offer
89%
of mothers trust their primary bank to act in their best interest
No single method owns the online checkout
Stacked bars of online purchasing by payment type for computer and mobile, spread across credit, debit, PayPal, digital wallet, and other.
Online spend spreads across many methods, and a large share sits in other
Source: Tearsheet.co; Mintel, Payment Preferences US 2024. Base: 2,000 internet users 18+

Checkout habits took a decade to form on someone else’s button. What resets a habit that millions repeat without a thought: a bonus, a better moment, or the comfort of a name they trust?

The Inbox in 2026

Clarity now wins the open. AI summaries and inbox sorting read messages before people do, so the emails that put the value, the ask, and the next step up front earn the best read rates. Customer messages outperform acquisition messages, most of all in banking and cards.

Marisa Frys, Mintel Comperemedia · Innovative Financial Services Email Marketing in 2026
Brave New World

Three Steps.
Absorb, innovate, and reinvent, applied to Paze.

Every new tool gets used in three steps. First we copy the old way. Then we go beyond it. Then we ask a new question. I laid this out in Brave New World as absorb, innovate, and reinvent. Paze fits it.

Step one is today. Paze replaces typing your card number with one button. Same task, less friction. The June offer buys the trial, and the harder task of loading each card. Trust helps, and trust is already high. Every major brand and bank sits in a high band for trustworthy, from the low 50s to the low 70s. Trust is table stakes. Experience is the work.

Step two is the next two years. Cards refresh themselves when they expire. Security sits at the bank. One button works across every participating issuer. Expect steady earn rates on Paze purchases, promoted in the open, the way Chase has begun to test.

Step three asks a new question, and it arrives over the next few years. Paze stops being a card button and becomes the place a bank payment begins.

Picture step three. When the question shifts from which card to which bank moves the money, where does your institution stand?

The Brave New World Briefing

The three steps come from Brave New World, and this edition applies that framework to Paze. I run it as a working session for leadership teams, mapping where your cards business sits today and what the next few years ask of it. If you want it for your team, let us put time on the calendar.

Schedule the session
The Next Few Years

The Next Chapter.
Pay by bank, stablecoins, and agents.

This chapter sits a few years out, and it is worth planning for now.

Open banking, under CFPB Section 1033, allows customers to move their financial data via API. That opens pay by bank, where funds move from one account to another. Paze is built to carry it. The head of Paze calls it a trusted container for many payment methods, beyond cards. Because debit connects straight to an account, real-time rails are the natural next step, and the banks already own those rails through RTP and FedNow.

Stablecoins are the next layer. Early Warning Services is building a dollar-backed stablecoin, run at the bank level, with built-in compliance and identity. Paze can be the front door through which people spend it.

Then come the agents. Soon, software will do some of the buying. When an agent places the order, the payment still needs a trusted settlement platform. Paze can issue a single-use, verified token for each agent purchase, so the bank stays in the flow and the customer stays protected.

Put it together. The familiar button people tap today is how the banks earn the right to run the rails in the years just ahead.

When an agent does the buying, a few years from now, who does it trust to settle, and what have you built to be that party?

The Takeaways

Where This Leaves Each Player.

For EWS owner banks
Interchange protection. Paze offsets third-party platform fees and helps preserve card-not-present margins.
Ready for what comes next. The platform gives issuers a ready option if mobile providers change their fee structures later.
One shared standard. Working with peers, the owner banks reach the scale that large e-commerce merchants look for.
For Citibank and partner banks
An open standard. Citi’s participation shows Paze works as an open industry standard, shared across issuers.
Network effects. Adding major card portfolios speeds the merchant adoption that scale makes possible.
Shared infrastructure. Partner issuers keep their card margins and share one checkout built for the whole industry.
For Apple Pay and the platforms
A clearer value exchange. Issuer fees are drawing more attention from regulators and bank-led options, which invites a clearer exchange of value.
Distinct moments. Apple Pay leads mobile contactless payments. Paze aims at the online web checkout. Each owns a distinct moment, and the category grows.
Room to lead on trust. As device access opens up, the platforms can lead on security, identity, and merchant services, the strengths that keep them the preferred checkout.
The Bottom Line

Paze is the banks’ shared front door to the online checkout, and the June push shows they are ready to test it on daily purchases. Trust is already there for every brand in the category. The next year is about experience and familiarity, carried through the channels banks already run. The same platform gets them ready for pay by bank and stablecoins in the years just ahead.

Familiarity earns the tap today. It also earns the rails tomorrow.
As ever,
Anuj
Anuj Shahani
Anuj Shahani
VP, Mintel Comperemedia
ashahani@mintel.com · New York, NY
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